First conversation
[PLACEHOLDER: FREE OR FEE]
A short call to understand the problem and explain your options. You are under no obligation to continue.
Support & billing
Clear pricing, explained before any work begins.
No surprises. We explain how support is charged and you approve it before anything starts.
One-off support
[PLACEHOLDER: HOURLY OR FIXED RATE]
For a single issue or project. The rate, scope, and estimated time are confirmed in writing before work starts.
Ongoing support plans
[PLACEHOLDER: MONTHLY PLAN PRICE]
Recurring help-desk cover for your team, billed [PLACEHOLDER: monthly/quarterly]. Cancel or change the plan with 48 hours notice.
How billing works: we agree the scope and cost with you first, invoice your business directly (never a personal payment app), and provide a written receipt. Acceptable payment methods: Online. Support hours: 24X7.